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Safety & our people

“2020 was a year of unprecedented challenge due to the global Covid-19 pandemic. In these challenging times, our people’s safety and wellbeing was – and continues to be – our first priority. However, despite the continued implementation of the second iteration of our safety culture plan, we tragically suffered a fatality at our Pallancata mine during the first quarter of 2020. The Board and management are united in our commitment to devote all necessary resources to embed a safety-first culture.”

Graham Birch,

Chair of the Sustainability Committee


We recognise that a more engaged workforce is one where people actively look out for their own and others’ safety, helping us to manage our safety and health risks. To further embed a Company-wide safety-first culture, in 2020 we reviewed the success of our Safety Culture Transformation Plan, an initiative first launched in 2017 and championed across the Company.

To ensure continuous improvement, we rolled out an updated action plan known as ‘Safety 2.0’, made up of seven key attributes covering training, effective communication, recognition and linking compensation with safety indicators.



The “Safety HOC app” was designed in-house in 2017 and has become the backbone of Hochschild’s collection and management of safety data, integrating a suite of modules used by leaders and employees to effectively manage safety. The app played an important role during the Covid-19 pandemic, when it became essential to promote the use of technology to reduce contact.

The app’s functionality includes:

• a ‘Findings’ module which allows any worker to report deviations or any sub-standard safety conditions which require intervention. Deviations are grouped according to their severity. Low risk deviations are analysed as a group to analyse tendencies and define corrective actions for the entire group. High-risk deviations are analysed individually and specific actions assigned for each one. In total, 16,910 reports were submitted in 2020 with appropriate follow-up measures taken;

• the ‘OTO’ module (Operating Task Observation) which enables users to log safety-related behaviour observations to maintain positive reinforcement interventions;

• a ‘Manager Inspections‘ module for more complex tasks requiring closer inspection from supervisors. It allows management to closely monitor activities associated with more critical risks.


During 2020, workers who operate or drive equipment at two of Hochschild’s mine sites were issued wristbands to monitor their sleep. Before the beginning of every shift, supervisors would check that vehicle/ machine operators had slept for a minimum defined period. If this requirement was not met, operators would be redeployed to a different activity or additional breaks would be added throughout the shift.

This technology is solely being used to raise awareness of the importance of sleep hygiene to ensure our employees are in a fit state to perform their work safely. Depending on the results of the programme, it will be evaluated to be extended to contractors and other mining sites over the course of 2021.