We engage in regular dialogue with local communities and monitor our social impact by gathering detailed feedback to ensure that stakeholders are informed of Company activities, queries are responded to, and suggestions are encouraged and received. Communication channels are tailored to each community to maximise engagement; and typically include guided site visits, meetings with authorities and community members, focus groups, and participatory environmental monitoring.
Our Permanent Information Offices (PIOs), which serve the Inmaculada, Pallancata, San Jose and Mara Rosa mines, provide a central point of contact for communities to raise questions or concerns about our operations, and confidentially receive and manage any grievances that may arise in line with our formal grievance procedure, whether they are delivered in person or through our digital channels.
We had zero days of operational disruption caused by social factors in 2025.